Customer Complaint

CUSTOMER INFORMATION

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COMPLAINT INFORMATION

DESCRIBE THE COMPLAINT AND ATTACH ALL THE SUPPORTING DOCUMENTS

DESCRIBE WHAT ACTION FROM AL SAGR COOPERATIVE WOULD RESOLVE THIS MATTER TO YOUR SATISFACTION

In the event that any amount is paid or credited to me/us upon a claim made by me/us should, upon investigation by Al Sagr Cooperative, be subsequently determined by Al Sagr Cooperative to have been erroneous or to be otherwise invalid or fraudulent, then and in such event, I hereby authorize Al Sagr Cooperative, in its absolute discretion, to debit my/our customer account for such sum to indemnify Al Sagr Cooperative for such payment made to me/us or credit made to my/our account.

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Our Commitment

At Al Sagr Cooperative Insurance Company, we are committed to provide our customers with exceptional products and services. If we fail to deliver on our promise, we want you to tell us to make it right for you.This part of our “COMPLAINTS ACTIONLINE” commitments.

How to contact us: Talk to your local Al Sagr Cooperative Branch Manager

Call our Customer Service: From land line at 920001043 or from the mobile at 0138302294

Send us a fax at 0138302296

Send us a letter at Al Sagr Cooperative Insurance Company – 31952 Al Khobar, P.O. Box: 3501

Email us at info@alsagr.com

We aim to resolve your complaint on the spot else our representative from the Customer Service will contact you to acknowledge your complaint and let you know about the expected time to resolve it.